Refund and Cancellation Policy

A subscription is cancelled from Settings inside Lawzer, in the same number of steps it took to start one. You do not have to email us, telephone anyone, or explain yourself. Rule 4(3) of the Consumer Protection (E-Commerce) Rules, 2020 forbids an unfair trade practice, and a cancellation route deliberately harder than the sign-up route is one.

• Cancellation takes effect at the end of the period already paid for. Access continues until then — we do not cut service off on the day you cancel, because you have paid for it.
• Automatic renewal stops immediately on cancellation.
• You keep read and export access for thirty days after the term ends, so nothing has to be rescued in a hurry.
• Cancelling costs nothing. There is no exit fee, no administration charge and no penalty for leaving early.

• A pre-debit notice is sent at least 24 hours before any recurring charge, stating the amount and the date, as the Reserve Bank of India's framework for recurring transactions requires. It always contains a one-click link to cancel.
• An annual subscription is notified thirty days before renewal as well, because the amount is larger and a year is long enough to forget.
• A standing instruction can be withdrawn from Settings or with your bank or card issuer. Withdrawing it cancels the subscription at the end of the paid term.
• We never register a mandate for an amount higher than the plan price, and never one that would let us take an unspecified sum.

1. 1Refunds go back to the instrument the payment came from. We cannot redirect a refund to a different card or account — a payment aggregator authorised by the Reserve Bank of India will not permit it, and the restriction protects you.
2. 2We initiate the refund within 5 working days of approving it. The money reaching you then depends on your bank or card network, which is usually a further 5 to 7 working days.
3. 3A credit note under section 34 of the CGST Act, 2017 is issued for the GST element, so your input tax credit reverses correctly. Please reverse the credit in the return for the period in which the credit note is issued.
4. 4Where an amount cannot be returned to the original instrument because it has been closed, we will pay by bank transfer against written bank details confirmed by an authorised signatory.

Most refunds in the table above are automatic. For the rest, write to contact@lawzer.in with the invoice number and what you are asking for. We will decide within 5 working days and tell you the reason either way.

If you disagree with the decision, escalate to the Grievance Officer at contact@lawzer.in. That complaint is acknowledged within 24 hours and disposed of within 15 days, and from there the routes in the Grievance Redressal Mechanism are open to you — including the National Consumer Helpline and the consumer commissions.

The Central Consumer Protection Authority's Guidelines for Prevention and Regulation of Dark Patterns, 2023 name thirteen practices. Several of them are specifically about billing, and we hold ourselves to their absence:

• No subscription trap — cancellation is self-service, immediate and free.
• No drip pricing — the total including GST is shown before you pay, not after.
• No basket sneaking — nothing is added to an order that you did not choose.
• No false urgency — no countdown timers, no invented scarcity, no "3 people are looking at this plan".
• No confirm shaming — declining an offer is a plain button, not an admission of carelessness.
• No forced action — you are not made to subscribe to something else to get what you came for.
• No trick wording — a checkbox that means "yes" is not labelled to read like "no".
• No nagging — we ask once.