Terms of Service

Lawzer is operated by Mallah Software Services Private Limited, a company incorporated in India under the Companies Act, 2013 ("we", "us", "our"). These terms are an agreement between that company and the organisation on whose behalf a workspace is created ("Customer", "you") — a company, LLP, firm, practice or other body, not the individual who happens to press the button.

The person who creates a workspace confirms they are authorised to bind the organisation named in it. Where an individual subscribes in their own name, that individual is the Customer.

People given access to a workspace — administrators, company secretaries, accountants, auditors and business users — are "Users". The Customer is responsible for what its Users do in the workspace.

Lawzer is compliance management software. It reads the attributes of each entity a Customer records — legal form, turnover, paid-up capital, net worth, headcount, state and registrations — derives the statutory obligations that follow from them, places each on its due date, assigns it to a named professional, issues reminders, records evidence and keeps an audit trail.

The service is provided as software over the internet. We license its use for the subscription term. No copy of the software is sold, and no intellectual property in it passes to the Customer.

1. 1A workspace is created by one person, who becomes its administrator and may invite others and set their roles.
2. 2Credentials are personal. A User must not share a password or let another person work under their identity — the audit trail attributes every state change to the account that made it, and shared credentials destroy that attribution.
3. 3The Customer must tell us promptly if it believes an account has been compromised, and must remove Users who have left.
4. 4We may suspend an individual account immediately where we have reasonable grounds to believe it is being used in breach of the Acceptable Use Policy or to attack the service. We will tell the Customer why.
5. 5Roles are enforced by the software: an auditor cannot alter a record, and a business user sees only the entities they are named on. The Customer decides who holds which role and is responsible for that decision.

Everything a Customer puts into its workspace — entity masters, obligations, notes, acknowledgements, challans, resolutions, minutes, contracts under review and the documents uploaded as evidence — remains the property of the Customer. We claim no ownership of it.

We process that data only to provide and support the service, to keep it secure, to meet our own legal obligations, and as otherwise instructed by the Customer. We do not sell it. We do not use it to train models made available to anyone else, and we do not disclose it to another customer.

Where Customer data includes the personal data of identifiable individuals — directors, employees, counterparties — the Customer is the Data Fiduciary under the Digital Personal Data Protection Act, 2023 and we act as a Data Processor on its behalf. The Data Processing Addendum states what that means in practice.

A Customer may export its data at any time during the subscription term through the reports and download functions in the application. On termination, the position in clause 11 applies.

1. 1Subscription fees are those stated on the pricing page or in the Customer's order form, in Indian Rupees, and are quoted exclusive of Goods and Services Tax.
2. 2GST is charged at the rate in force on the date of invoice — currently 18% on the licensing of the right to use software (SAC 997331). A tax invoice compliant with section 31 of the Central Goods and Services Tax Act, 2017 and rule 46 of the CGST Rules is issued for every payment.
3. 3A Customer that wants input tax credit must give us its correct GSTIN and registered name before the invoice is raised. We cannot amend a GSTIN onto an invoice after the return for that period has been filed.
4. 4Fees are payable in advance for the billing period chosen. A monthly subscription renews monthly and an annual subscription annually, unless cancelled before the renewal date.
5. 5Card and other payment details are collected and held by a payment aggregator authorised by the Reserve Bank of India. We do not receive, store or have access to full card numbers.
6. 6Where a subscription renews automatically we will send a notice before the debit, and every subscription can be cancelled from within the application without having to contact us. Cancellation and refunds are governed by the Refund and Cancellation Policy.
7. 7We may change prices for a future renewal term on at least thirty days' notice. A price change never applies to a term already paid for.

Where a free trial is offered, it runs for the period stated when it starts and needs no payment instrument to begin. We will not take a payment at the end of a trial unless the Customer has separately chosen a paid plan and authorised the charge.

A trial workspace and its data are retained for thirty days after the trial ends so a Customer who decides late does not lose their work, and are then deleted.

We aim to keep the service available at all times and publish a target in the Service Level Agreement. Planned maintenance is notified in advance and scheduled outside Indian business hours wherever the work allows.

We develop the software continuously and may add, change or withdraw features. Where a change removes a capability a Customer relies on, we will give at least sixty days' notice and, if the Customer objects, allow it to terminate the affected subscription and receive a pro-rated refund of fees paid for the unused term.

The Acceptable Use Policy forms part of these terms. In summary, a Customer must not use the service to break the law, to store content it has no right to store, to attack or interfere with the service or another customer, to reverse engineer it, or to resell access without our written agreement.

To the extent we receive, store or transmit content on a Customer's behalf we act as an intermediary within the meaning of section 2(1)(w) of the Information Technology Act, 2000, and we observe the due diligence required of an intermediary under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 — including removing or disabling access to unlawful content on receipt of a court order or a notification from an authorised government agency.

The software, the statutory catalogue, the applicability and due-date logic, the clause checklists, the interface, the documentation and the Lawzer name and marks are ours or our licensors'. Nothing in these terms transfers them.

Bare statutory text — the sections, rules and forms the catalogue refers to — is government material and we claim nothing in it. Our modelling of it is ours.

Where a Customer sends us feedback or a feature suggestion, we may act on it without obligation or payment. A suggestion does not give the Customer rights in what we then build.

We warrant that we will provide the service with reasonable skill and care, and that we have the right to license it. Beyond that, and to the extent Indian law permits it, the service is provided as it stands: we do not warrant that it is free of defects, that it will be uninterrupted, or that its output is fit for a particular purpose the Customer has not told us about.

Neither party is liable to the other for loss of profit, loss of business, loss of goodwill or any indirect or consequential loss. Our total liability arising out of or in connection with this agreement, whether in contract, tort, statute or otherwise, is limited in aggregate to the fees the Customer actually paid us in the twelve months before the event giving rise to the claim.

That limit does not apply to a liability which cannot lawfully be limited — including our liability for fraud, for wilful misconduct, or under section 43A read with the Digital Personal Data Protection Act, 2023 for a failure of our own security safeguards causing loss to a data principal.

Nothing in this clause affects the rights of a "consumer" under the Consumer Protection Act, 2019 where that Act applies to the Customer.

1. 1The agreement runs for as long as the Customer has an active subscription or workspace.
2. 2A Customer may cancel at any time from within the application, effective at the end of the paid period. See the Refund and Cancellation Policy for what is refundable.
3. 3We may suspend access where an invoice is more than thirty days overdue, or immediately where continued access would breach the law, endanger the service or endanger another customer. Suspension for non-payment does not delete anything.
4. 4Either party may terminate for a material breach the other has not cured within thirty days of written notice.
5. 5On termination the Customer keeps read and export access for thirty days so it can take its records out. After that the workspace is deactivated, and personal data is erased in accordance with section 8(7) of the Digital Personal Data Protection Act, 2023 within a further sixty days.
6. 6Where a longer retention is itself required by law — books of account under section 128(5) of the Companies Act, 2013, records under the GST or Income-tax Acts, or logs we must keep for 180 days under the CERT-In Directions of 28 April 2022 — that data is retained for the statutory period and for no other purpose, then destroyed. The Privacy Policy sets out each retention period.

A complaint about the service should go to our Grievance Officer at contact@lawzer.in. We acknowledge every complaint within 24 hours and dispose of it within 15 days, which are the timelines required of an intermediary by rule 3(2)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. The Grievance Redressal page names the officer and sets out the escalation path, including to the Data Protection Board of India for a data-protection complaint.

This agreement is governed by the laws of India. Subject to the arbitration below, the courts at Mumbai, Maharashtra have exclusive jurisdiction.

The parties will first try to resolve any dispute by discussion between people with authority to settle it, for thirty days from written notice of the dispute. A dispute that survives that is referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated at Mumbai, conducted in English. The award is final and binding.

Nothing here prevents either party from applying to a court for interim relief, or a consumer from approaching a consumer commission under the Consumer Protection Act, 2019.

We may change these terms. Where a change materially reduces a Customer's rights or increases its obligations we will give at least thirty days' notice by email to workspace administrators and by notice in the application, and the Customer may terminate before the change takes effect rather than accept it. Other changes — clarifications, corrections, new features described — take effect when published.

Every version is dated and versioned at the head of this page. Superseded versions are available on request.

1. 1Neither party is liable for a failure caused by an event outside its reasonable control, including an act of government, a failure of a public telecommunications network, a natural disaster or an act of war — but a party so affected must tell the other promptly and mitigate what it can.
2. 2A Customer may not assign this agreement without our consent. We may assign it to a successor in a merger, reorganisation or sale of the business, on notice.
3. 3If a provision is held unenforceable, the rest stands and the unenforceable part is read down to the minimum extent needed to make it lawful.
4. 4A failure to enforce a right is not a waiver of it.
5. 5Nothing in this agreement creates a partnership, agency or employment relationship between the parties.
6. 6Notices to us go to the addresses on the Grievance Redressal page. Notices to a Customer go to its workspace administrators by email and, where the notice is material, by notice in the application.